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California Penal Code section 832.7(b) applies to records relating to:
"Sustained" means a final determination by the agency, following an investigation and opportunity for an administrative appeal, that the actions of the peace officer were found to violate department policy.
California Penal Code section 832.7(b) mandates the redaction of the following information:
(A) To remove personal data or information, such as a home address, telephone number, or identities of family members, other than the names and work-related information of peace and custodial officers.
(B) To preserve the anonymity of complainants and witnesses.
(C) To protect confidential medical, financial, or other information of which disclosure is specifically prohibited by federal law or would cause an unwarranted invasion of personal privacy that clearly outweighs the strong public interest in records about misconduct and serious use of force by peace officers and custodial officers.
(D) Where there is a specific, articulable, and particularized reason to believe that disclosure of the record would pose a significant danger to the physical safety of the peace officer, custodial officer, or another person.
Additionally, if an investigation or incident involves multiple officers, information about allegations of misconduct by, or the analysis or disposition of an investigation of, an officer must be redacted unless it relates to a sustained finding against that officer.The record(s) you receive from the Sheriff's Department will be redacted, pursuant to the Penal Code. It is important to note that all parts of the record must be reviewed and redacted prior to disclosure including paper documents, photographs, and audio and video files. The Sheriff's Department does not presently maintain these records with the redactions mandated by the new law.
Yes. An agency may redact a record to remove personal identifying information, where, on the facts of the particular case, the public interest served by not disclosing the information clearly outweighs the public interest served by disclosure of the information.
Yes. An agency may withhold the record of an incident involving the discharge of a firearm at a person by a peace officer or an incident in which the use of force by a peace officer against a person resulted in death, or in great bodily injury that is the subject of an active criminal or administrative investigation. Cal. Pen. Code section 832.7(b)(7).
The work to review, redact and prepare a video clip for public release is performed by a time consuming, manual frame-by-frame process. This is very labor intensive especially when the whole camera field of view or the subjects in the video are moving.
For example, a 20-minute interview of a witness standing against a wall may take up to eight hours to redact or cover this witness' face. CPRA video redactions will be done by specially-trained personnel.
There is a need for frame by frame review and redaction because of California Penal Code section 832.7(b). A body camera is attached to a deputy's uniform and can go into people's homes, hotel rooms, hospitals, schools and many other private areas showing members of the public who were not involved in the incident. For example in a hospital, while talking to a witness, we cannot show anyone else in the video except the suspect and deputies. We cannot show any medical information on a white board or the computer screens or clip boards, or other patients. When speaking to a confidential informant, we cannot show any identifying information such as plate numbers, house numbers, school uniforms, faces, playgrounds or parks and other places that could be used as reference to identify the home, workplace or school of the informant.
In order to calculate the total number of hours estimated to complete your request, the Sheriff's Department must first identify all incidents responsive to your request and review the amount of material related to each incident. For example, on average, it takes one employee two hours to extract every one minute of video footage. This is because the video has to be extracted frame by frame. The time spent redacting audio files is anticipated to be approximately equal to the length of the audio file and about one hour to extract every 100 electronic pages. The Department is actively looking for additional advanced technology to expedite this redaction process and is open to suggestions from the media and the public regarding such a solution.The Sheriff's Department receives many public records requests every day. It does not have a dedicated staff to handle such a high volume of requests. Inquiries are farmed out to the appropriate Sheriff's Units. Employees tasked with responding to these CPRA requests must do so while still completing their day to day responsibilities.
Once the redaction work is completed, the redacted record/s will be posted on-line for easier access for the requestor and others who may wish to obtain the same record/s in the future. You can find completed records here.
Do not hang up! Stay on the line and tell the dispatcher that everything is all right. If you don’t, the dispatcher may think that something is wrong and send a deputy.
If you use a Text Telephone (TDD, TTY) machine for the deaf, make sure you know the correct way to dial 911 on your machine. After dialing 911, tap several letter keys on the keyboard to alert the dispatcher, and then wait several moments. Repeat this procedure until the dispatcher answers. The Riverside County Sheriff’s Department Communications Center has TTY capabilities.
In California, the 911 dispatcher is able to connect you with a translator. Depending on the language spoken, it may take a few moments for the translator service to locate a translator. If you speak limited English or none at all, tell the dispatcher that there is an emergency and which language you speak. There may be a short delay while the dispatcher connects the caller with a translator. Do not hang up.
It is difficult at times to reach the 911 dispatcher. One reason this happens is because many people call 911 when there is no emergency. The dispatcher must spend time talking to these people instead of helping others who have real emergencies. That is why it is important to call 911 only when there is a life-threatening emergency.
There is no particular time frame; however, you must be able to show proof of residency through utility bills, mortgage statements, etc., at the time you apply. Post office boxes or mail stop addresses are not necessarily considered to be sufficient proof of residency.
Yes. You will also need to complete the Sheriff’s Questionnaire and bring additional documentation to your renewal interview. Please see the Renewal Licenses instructions for details.
No. The Sheriff's CCW Unit will give you the paperwork to be fingerprinted. This ensures your fingerprints are routed back to the Sheriff's Department for our records.
It can vary greatly. The volume of applications we receive can severely impact the processing time. Other factors that slow the process tend to be incomplete applications and lack of requested documents.
This will vary from applicant to applicant. A California Sheriff has broad discretion as provided in Penal Code Section §26150(a) to issue a CCW to those qualified Riverside County citizens that demonstrate both "good cause" and "good moral character." These persons are entrusted to carry loaded, concealed firearms into our public places throughout California. Examples of such public places include our roadways, movie theaters, shopping centers and malls, grocery stores, and the like throughout California.
Six. You must successfully qualify with each of the firearms on the permit.
It can be registered to you or your spouse and must also be registered in the state of California.
You should start the process three months before your current permit expires.
It is entirely up to you. You are not required any additional training aside from the state mandated CCW safety course.
Any viewing or visitation is done at the mortuary and is not permitted at the forensic facilities.
The deceased is being removed to our Perris Forensic Center or Indio Forensic Center, depending on the geographical area where the death occurred.
Not always. If the deceased has been under the care of a physician who can provide this office with the medical cause of death, the Sheriff-Coroner may waive the autopsy. In certain cases of natural death where the deceased had no physician, or in the case of a traumatic death where the cause of death is obvious, we may elect to do only an external examination of the body.
There are a number of reasons autopsies are performed. However, the basic reasons are to determine the medical cause of death and to gather evidence for presentation in a court of law.
The autopsy itself is done in such a manner as to allow viewing without seeing evidence of the examination. Length of time since death, the condition of the remains (e.g. major head injury) and the policy of the funeral home determine if viewing the remains can occur. The Coroner's Bureau does not embalm.
Normally we try to release the decedent to a funeral home within two to three days. Depending on the circumstances of the death, and confirming identification, sometimes it is necessary to keep the remains longer.
In the next day or two, you should select the mortuary or cremation service that you will utilize for final arrangements. If you do not know of one, we suggest using the yellow pages and calling a few. We cannot recommend any to you.
If the deceased had personal property in his/her possession other than articles of clothing, an appointment must be made in order for the next of kin to obtain the property from us. Please call the bureau in the area where the death occurred. Articles of clothing are only released with the remains to your mortuary.
We make every attempt to complete our initial investigation within 72 hours from the time the death is reported to us. You should not wait to begin making funeral arrangements. The mortuary staff will coordinate the release of the remains with our forensic center.
We will complete a portion of the certificate of death to include the date and time of death, place of death and the cause of death. When death is caused by an injury, we provide the injury information. The certificate of death is transferred electronically through the statewide Electronic Death Registration System (EDRS) to the funeral home and their staff completes the document before it is filed with the Health Department.
The funeral home will order as many copies as you may require. The mortuary or cremation service staff will order death certificates for you. The death certificate is issued by the county health department.
You are welcome to contact us. For non-emergencies and matters that do not require immediate attention, inquires should be made between 8 a.m. and 5 p.m, Monday through Friday. The offices are closed on all county holidays.
Requests for public record information about a decedent (Coroner's Packet) should be made in writing to the Coroner's Office. Find detailed instructions related to the Coroner's Packet.
It is not uncommon for this to happen. If the cause of death is listed as "pending", it is because we have to do further testing on tissue and body fluid samples that are retained during the autopsy. This does not delay the release of the body for burial or cremation, however, you can expect that the cause of death will be pending for approximately 12 weeks.
If you are in need of death certificates for legal matters other than life insurance you can order copies with the cause of death pending. Please speak to your mortuary or cremation service staff about ordering them.
There is no charge for an autopsy when it is done as part of the Coroner's investigation. Government Code Section 27472 authorizes the Coroner to recover transportation and storage costs.
Requests for public record information about a decedent (Coroner's Packet) should be made in writing to the Coroner's Office. Send a letter that includes the following:
Reports will be mailed as soon as they are ready. Please call our office at 951-443-2300 with any questions.
It is the responsibility of the Coroner’s Bureau to locate and notify family members on any homeless person’s death regardless of the cause. In most cases, every reasonable attempt is made to notify family members in person. If a family member lives outside of Riverside County, a request is made to the local coroner/medical examiner or law enforcement agency having jurisdiction where the family lives to respond to their location and notify them of the death.
The Coroner’s Bureau issues unidentified cases a unique “Unidentified” number, which is updated to the decedent’s names when and if the identification is made. Some cases cannot be identified by forensic or scientific means. Long term unidentified decedents are referred to the Public Administrator’s Bureau of the Sheriff’s Department for disposition of their remains. Remains of unidentified decedents are buried at a contracted cemetery only after all means to identify the decedent have been explored. The Coroner’s Bureau publishes information on their website on all long-term unidentified cases.
All deaths of unidentified persons are reported to the Coroner’s Bureau, who will take possession of the decedent for purposes of determining their identity and to locate and notify their legal next-of-kin. Identification is made by photo comparison, fingerprints, dental charting and comparison, unique physiological or surgical features (prior fractures, surgical implanted devices, skeletal structures), or by DNA analysis.
The following guidelines are in place to help limit the spread of COVID-19 and have been in place since the national, state and local government identified the practice. All Department employees must wear a mask, practice social distancing (when practical), have their temperature checked and answer health screening questions before the start of each shift. Current state mandates regarding face coverings allow our patrol, special units, courts, and coroner personnel to use discretion and are not obligated to wear a face covering IF the wearing of the mask creates an immediate risk during their official duties. In addition to all the local guidelines, the Sheriff Department has also authored several Department Memorandums and Directives to reinforce these practices. Cleaning of all frequently touched surfaces are routinely practiced, such as wiping down workstations, inside patrol vehicles, countertops and equipment. Department personnel are supplied with personal protective equipment, consisting of latex gloves, N95 masks, level 1 medical masks, and eye protection. Patrol staff responding to calls for service will, when practical, contact reporting parties and/or witnesses by phone to limit exposure of the COVID-19 disease. Calls that can be handled entirely by phone will be handled by a Deputy or Community Service Officer or other Light Duty personnel.
Our Jails have undergone extensive measures to assist in helping reduce the spread of COVID-19.
For inmates, the following measures have been put in place at all 5 jail facilities:
For staff, the following measures have been put in place at all 5 jail facilities::
The primary role of a deputy sheriff assigned to courts is the security of the court. In addition to this role, deputy sheriffs assigned to the courts also enforce orders as they relate to court operations and court facilities, issued by the Presiding Judge. The layout of each courtroom varies throughout the county and currently it is the responsibility of the court to address the placement and suitability of where the court wants to place the public, employees, inmates, furniture, plexiglass and other fixtures within the courtroom. The courts are operated by the State of California, and most of the employees are state employees. The assigned Sheriff’s Deputies are contracted by the state for courtroom and security.
The Presiding Judge issued an order to address face coverings and physical distancing. Court deputies have been successful in gaining voluntary compliance and will enforce those orders as needed. Social distancing has been in place since the national, state and local government identified the practice, however, enforcement of the “social distancing” section of the Presiding Judge’s order presents a challenge for deputies assigned to the courts. Staffing levels have been reduced due to fiscal challenges, which in turn, drastically limited the availability of “unassigned” or “rove” deputy sheriffs that may serve a more active role of gaining compliance with this aspect of the court order. The Department has implemented video court for certain inmates. Inmates needing to be in court have their temperature checked prior to being transported to court. If an inmate has an elevated temperature, the court is notified with the option of rescheduling or modifying the inmate’s court appearance.
The department has not released inmates because they tested positive for COVID-19 or due to the COVID-19 pandemic.
Donations can be sent to the Riverside Sheriff’s Department Emergency Response Team (SERT), 4095 Lemon St. Riverside, CA 92501, or call 951-955-8441 or 951-955-8478 for more information.
The Riverside University Health System-Public Health Department
The Center for Disease Control and Prevention
Visit the Stations page for a comprehensive list of law enforcement agencies in Riverside County.
Call the non-emergency dispatch number for your area for a deputy to be sent to the location. All numbers for Riverside County are listed on the Who To Call page.
If the car was stolen within the last 15 minutes call 911 emergency dispatch. If it’s been longer than 15 minutes you should call the non-emergency dispatch number for your area.
The Sheriff’s Department Off-Highway Vehicle (ROVE) team will investigate complains of illegal off-road activity. You can’t call the team directly because they are patrolling in some of the remotest areas of the county.
Please contact the non-emergency dispatch number for your area to have a deputy sent to the area. If a certain area is repeatedly used for illegal off-road activities, ROVE will be sent out to patrol the area.
You can also use the Report Illegal Off-Road Activity form to send a report to the ROVE team.
It depends on what the dog is doing.
If the dog is:
Generally speaking, Sheriff's Station front counters are open to the public during normal business hours from 8 AM to 5 PM. You should call first to be sure of the station's operating hours. Please use the station lookup tool to find the agency you wish to contact.
Officers and detectives are not assigned to the front counters. In cases of emergencies an officer will be dispatched to the location. It is highly recommended to make an appointment if you need to speak with a detective.
Sheriff's Dispatch handles non-emergency reports that are primarily for documentation purposes. Assault or other violent crime reports cannot be reported over the phone. These calls must be handled by deputies. Use the Who to Call page to find the dispatch number for your area. You may also come into any of the Sheriff's stations to file these types of reports.
Yes, you may use the Sheriff's online crime report form for non-emergency crimes. Auto thefts cannot be reported using this form.
Please follow the instructions on our Commendations and Complaints page.
Copies of Crime/Accident Reports are released in accordance with Section 6254 of the California Government Code. These reports are considered to be confidential and are generally releasable to “interested parties” (as defined by applicable State codes) or court order.
You can request a copy of a report from the Sheriff’s station that wrote the report, or responded to the incident. If within 14 days of the incident, please contact the handling station to confirm the report is available.
You may also request a copy of a report via mail or by contacting the Information Services Bureau.
A valid, government issued photo identification card (i.e., driver’s license, passport, military id) must be presented if request is submitted in person, or a copy of the ID must be enclosed if the request is submitted by mail.
Fees, if applicable, must be paid before copies of the reports are released.
The Live Scan Fingerprint Index provides information on locations, fees, and hours of operation for fingerprinting services in your area.
There is an administrative fee for the release of vehicles towed for parking violations, expired registration, safekeeping etc. The registered owner of the vehicle will need to come to the Sheriff's Department Front Counter to obtain a Vehicle Release Form to present to the storage yard.
The owner must have a valid driver's license or a person with them who does, and the vehicle registration must be current. In the event the registered owner cannot be present, the Sheriff's Department will accept a notarized letter authorizing a person designated in the notarized letter to claim the vehicle. In the event the owner is in jail, a signature from the Deputy or other official representative from the jail will be accepted provided there is a name and phone number for that individual provided so the Department can confirm it's authenticity.
The pticket website offers online ticket payment for some communities in Riverside county.
Yes, a fee is charged if a deputy is subpoenaed to appear in a civil or federal case.
View the View Sheriff-Coroner Schedule of Fees (PDF).
Use the Court Services page for information on evictions.
You must wear a transmitter on your ankle. You will be eligible for time outside of your home on two days a week from 9 a.m. to 1 p.m. Additional time may be given for work or school if you provide required documentation.
Pending approval, each applicant will be required to:
If you feel you can meet the terms and conditions briefly outlined here and would like to be considered for this program, you need to fill out the application.
You must wear a transmitter on your ankle 24 hours a day, and spend a minimum of 12 hours per day inside of your house. Depending on your employment status, you will be given 8 to 12 hours of “free time” everyday to work and take care of personal business.
Costs associated with the program are determined on an individual case-by-case basis. It is based on a percentage of your income - 1.1% of your gross income.
If your hourly wage is, your daily fee is:
Inmate deposits can be added to a resident’s account via internet, telephone or lobby kiosk at the facility. To make an inmate deposit via internet, customers must register online and accept the Access Corrections Terms and Conditions. An inmate deposit cannot be completed unless a profile has been established and the Terms and Conditions have been accepted.
Sometimes, active inmates are restricted from certain types of services. This could be due to a request from the facility or it could be because they received deposits that were denied by the cardholder. In such a case, the inmate will no longer be able to receive credit card or walk-in deposits. If this is the case, the inmate's full deposit privileges can be reinstated if a depositor repays the full amount of the denied transaction. This can be done by sending a Money Order, along with the inmate's name, inmate number, and agency to:Access Corrections Account Re-Instatement Department Attention Business ManagerP.O Box 12486St. Louis, MO 63132
No. Orders placed using funds from an inmate's account must be paid with a facility check and mailed directly from the facility. The use of funds deposited to an inmate’s account is restricted to use specified by the facility.
By law, Access Corrections is required to collect certain information from each customer before a transaction can be processed. Please be sure your Access Corrections profile is updated with your most current information.
Acceptable payment methods for inmate deposits are credit and debit cards with Visa or MasterCard logos and a valid security code that are United States Issued. Please note that Access Corrections does not accept Government issued cards (i.e. Child Support Cards, EBT Cards, etc).
The security code is the last three numbers on the back of your credit or debit card, typically located in the white strip where your signature is located.
Cash transactions for inmate deposits are only accepted at Access Secure Deposits lobby kiosk locations. Kiosks will not accept coins or $1 bills. Kiosks will not make change for large bills.
Yes. You can add or delete inmates in your profile at anytime.
Usually within three banking days. This does not delay the inmate's deposit.
Once the transaction is complete and you receive your receipt number, the inmate will receive the money in his or her account within 5 to 10 minutes.
Access Corrections charges a service fee, per transaction, based on the amount of money added to a resident’s account. Some facilities impose an additional fee to add money to an inmate’s account.
No. You will be charged the payment amount plus the applicable transaction fee. You have the opportunity to view and approve the total amount you will be charged before Access Corrections actually charges your card.
The receipt number indicates that the payment has been processed. The payment will be “pending” on your card account until the funds are deposited to the inmate’s account. The payment will appear as “sent” once the money has been deposited to the inmate’s account.
When your transaction was processed, your card was authorized immediately for the amount of your deposit. Funds from unsuccessful payments are credited back to your card within three banking days.
Yes, all payments made using the online service will show a detailed transaction history.
No, we do not have access to the facilities inmate trust account; we can only verify payment you have made to the inmate.
An inmate’s account balance shall not exceed $200.00, except:
If the account balance will exceed $200.00, the U.S. Postal money order will be returned to the depositor.
Personal checks or cash received via U.S. Mail will be returned to the sender.
Yes. Unclaimed funds will go into the Sheriff's Department Unclaimed Money fund and the inmate will need to file a claim to recover it.
Please email the RSO retirees administrator.
Make a request using the Retiree Update Form or contact Sheriff's Administration at 951-955-2400. Keep in mind that the old card will need to be collected before a replacement can be issued. Arrangements for out-of-state retirees will need to be made with Sheriff's Administration.
You will need to file a lost property report with your local law enforcement agency. If you live in Riverside County, you can submit an online Property Crime Report or you can call a Sheriff’s non-emergency phone number to make a report.
Once a report number has been generated, you will need to request a new ID card through the Retiree Update Form or by calling Sheriff’s Administration at 951-955-2400.
Submit a request using the Retiree Update Form. For HR218 and CCW Retired ID cards please contact the CCW Unit at 951-486-2856 or 951-486-2816.
Submit a request using the Retiree Update Form. If the ID card has a CCW endorsement on it please contact the CCW Unit at: 951-486-2856 or 951-486-2816.
Please email the RSO retirees administrator for a new plastic ID holder.
If you live in Riverside County, contact the Sheriff's CCW unit at 951-486-2856 to schedule a time. If you live outside of Riverside County or out of state, contact a shooting range in your county of residence. If you have any questions, please call the Riverside County Sheriff's CCW Unit for assistance.
The Department cannot give out personal information for any current or former employee. To contact a current employee, Sheriff's Administration can only give out the general station phone number for where that person is assigned.
You can also join the Retired RCSD Yahoo group to stay in touch with other retirees.
You must first join Yahoo Groups, which is free. Establish an ID and password, then go to the Retired Group (retiredrcsd) and request to join.
Signing up with Yahoo once enables you to join as many groups as you wish. Please follow these instructions:
1) Sign up with Yahoo and fill out the fields marked with an asterisk (*).1) After you have joined, go to the message board.3) Click the button that says "Join This Group" and follow the directions. When filling out this form, please give your name and retirement year even though it does not ask for this information.
Documents in a background file can only be obtained by chain of command approval, starting with the Sheriff's Admin Lieutenant at 951-955-2400 or by subpoena.
Please email the RSO retirees administrator to get added to the retiree email list.
Only retired sworn personnel can receive DMV Confidentiality of Home Address for life; all other classifications will have their DMV Confidentiality terminated upon leaving the department but it may take up to 3 years to take effect in the DMV database. If you are requesting to receive a form in the mail, request it through the Retiree Update Form.
For benefit questions please call the Riverside County Benefit Information Line at 951-955-4981 or email the Benefits Information Line. Additional benefits information can be found at the Riverside Sheriffs’ Association website.
The phone number to the RSA is 951-653-5152.
Volunteers are managed by Sheriff's station volunteer coordinators. Visit the Sheriff's Volunteer page to find the phone number for your station area.
You can email the Sheriff Museum for more information on donations.
CalPERS - California Public Employees' Retirement System provides retirement, health, and related financial programs and benefits to more than 1.6 million public employees, retirees, and their families and more than 2,500 public employers.
With RSA Benefits Trust, you can meet the Trustees and find information about our healthcare providers, including rate comparisons.
Review the Listing of Unclaimed Money (PDF)
Yes, there is a time limit for filing a claim. Deadline is stated at the top of the Listing of Unclaimed Money (PDF).
Unclaimed money forms can be printed here (PDF) or, you may obtain one from the Riverside County Sheriff's Office located at:4095 Lemon Street3rd FloorRiverside, CA 92501Phone: 951-955-8922
Hours:Monday through Thursday8 a.m. to 4:30 p.m.
Friday8 a.m. to 4 p.m.
The filing instructions describe how to complete the unclaimed money form. These filing instructions list documentation that you must provide when filing your claim. All claim types have general required documentation, such as:
Every unclaimed property item has an identification number assigned by our office. This number can be found in our Listing of Unclaimed Money (PDF). The property identification number is identified in the Property Identification column. You will need this number whenever you contact us regarding your claim. Our office recommends that each claimant keep this number until the claim has been processed.
No, it does not include real estate property. This includes unclaimed estate property from the Sheriff's Public Administrator's Bureau.
You may direct all inquiries by emailing Unclaimed Money and reference the Property Identification number.
If rejected, the party who submitted the claim may file a verified complaint seeking to recover all, or a designated part, of the money in a court of competent jurisdiction within the County of Riverside. A copy of the complaint and summons issued thereon must be served to the Sheriff within thirty days of the notice of rejection. The Sheriff shall then withhold the release of the portion of unclaimed money for which the court action has been filed, pending final decision of the court.
All claims will be reviewed and processed within 60 days from receipt of a completed claim package. Claims will be evaluated for validity and approved or rejected by the Sheriff's Accounting and Finance Unit. Once approved, it may take six to eight weeks to receive a county warrant reimbursement.
No, the Sheriff cannot transfer your unclaimed property funds to your current bank account.
You will need to establish that you are the person whose name appears on the account. Examples of documents that can be used to prove your former name are listed:
No, claims must either be submitted by mail or can be dropped off at the counter of the Sheriff's office located at:4095 Lemon Street3rd floorRiverside, CA 92501Phone: 951-955-8922
You must submit a copy of a current government-issued photo identification along with any other documentation that will support your claim. If you are submitting a claim on behalf of a business, please include a business card and a notarized affidavit. Please view the Filing Instructions page for additional documentation that may be requested depending on the situation.
Yes, each unclaimed money form is specific to a unique Property Identification.
Please send your claim form to:Riverside County SheriffAttention Accounting and Finance - Unclaimed MoneyP.O. Box 512Riverside, CA 92502Phone: 951-955-8922
Once your package is received with all the required documentation, it will be reviewed. If the documentation is not adequate to prove your ownership, our office will send you a letter stating why the claim is incomplete. All submitted documents will be returned at this time. Please do not inquire on the status of your claim unless it has been over 60 days from the date you mailed your package.