Media Information Bureau (MIB)
The Sheriff’s Department has an obligation to provide accurate and timely information to the public regarding law enforcement activities and the Media Information Bureau (MIB) accomplishes this by communicating with news, radio, and print media organizations. Laws established by the California Public Records Act (PDF) dictate the type of information that can be released, and all inquiries can be submitted here.
The Media Information Bureau is under the command of a Sheriff’s Lieutenant. Public Information Officers operate around the clock with a full-time deputy in western Riverside County and one full-time deputy assigned to eastern county operations.
For media inquiries a 24-hour pager (951) 222-7536 is available for breaking news and critical incidents.
All other requests for information and/or interviews regarding news stories should be made through the Media Information Bureau.
The Media Information Bureau has the responsibility of coordinating public relations duties, press conferences, award presentations, marketing campaigns, promoting events and activities that help keep the public informed.
Disaster or Emergency Communications
MIB is responsible for timely and accurate communications to the public through media outlets during emergencies or disasters.
These communications can be in the form of:
- Audio and video productions
- Social media
- News briefings
- Press releases
- VIP visits
- Recently Released Records
- California Public Records Act Request
- Complaint Process
- Community Briefing Videos
- Department Standards Manual
- Frequently Asked Questions
Some language or content may be deemed offensive to some readers, viewer discretion is advised. Incidents involving the discharge of a firearm. Penal Code 832.7 (b)(1)(A)(i)
Incident in which the use of force resulted in a death, or in great bodily injury. Penal Code 832.7(b)(1)(A)(ii)
Record relating to sustained findings of sexual assault involving a member of the public. Penal Code 832.7(b)(1)(B)
Record relating to dishonesty related to reporting, investigation, or prosecution of a crime or directly related to misconduct, including, but not limited to, any sustained finding of perjury, false statements, filing false reports, destruction, falsifying, or concealing of evidence. Penal Code 832.7(b)(1)(C)
California Public Records Act (CPRA) Request
The Riverside County Sheriff’s Department has been diligently working to comply with the amendments to the California Public Record Act arising from the passing of Senate Bill No. 1421 and Assembly Bill No. 748. As a result of the passing of these laws, the Riverside County Sheriff’s Department is actively engaged in the meticulous review and redaction of tens of thousands of pages of documents, videos and audio recordings, in order to comply with strict privacy, and other laws governing the release of information to the public. This process has required extensive software upgrades, and continues to result in significant demands upon Riverside County Sheriff’s Department staff.
Please be advised that all requested and releasable documents, audio, and/or video will be made available online, in order to best ensure open access to this information by the public. You are encouraged to visit this site often as it will be updated on a rolling basis as additional information becomes available.
The Sheriff’s Department has always felt that any person making a complaint about the Department or its operations is entitled to a response. Communication is vital to good law enforcement services and to develop community cooperation. The Department has a procedure which can be employed by the community to make complaints concerning Department policies, programs and personnel.
You should first contact the Sheriff’s station where the incident occurred. You may also contact the Sheriff’s Professional Standards Bureau to file a complaint.
You have the right to make a complaint against a police officer for any improper police conduct. California Law requires this agency to have a procedure to investigate civilian’s complaints.
You have the right to a written description of this procedure. This agency may find after investigation that there is not enough evidence to warrant action on your complaint. Even if that is the case, you have the right to make the complaint and have it investigated if you believe an officer behaved improperly. Civilian complaints and any reports or findings relating to complaints must be retained by the agency for at least five years.
General Orders Number 108.01
Complaints of Departmental operations and/or personnel shall be thoroughly and accurately investigated.
Any person can file a complaint. All complaints will receive immediate attention. Complaints may be made to any employee of the Department. Complaints may be received:
- In person
- By telephone
- In writing
- By completing our online Civilian Complaint Report.
All complaints will be forwarded to the Sheriff’s Administration Office. Witnesses of the incident will be contacted. A review of the finding will be made by the Sheriff’s Administrative Staff and final disposition made by the Sheriff. Final disposition will be based upon Departmental policy, program and procedure. The Department considers the investigation and disposition as confidential.
Results of Complaints
Results of all complaints will be made known to the complainant, if known, and to the employee involved.
Complaint Disposition Will Be as Follows
- Unfounded - Did not occur.
- Exonerated - Did occur, but was justified.
- Not Sustained - No clear evidence of proof.
- Sustained - Clear evidence of proof.
Filing a False Complaint
A word of caution is offered concerning persons knowingly making false complaints about peace officers. Civil Code 47.5 (View note below) allows peace officers to bring civil action against a person filing a false complaint.
Note: Section 47.5 Civil Code can be found on the California Law Website Section 47.5 Civil Code (Peace Officers; defamation action against person filing false complaint alleging misconduct, criminal conduct, or incompetence)... a peace officer may bring an action for defamation against an individual who has filed a complaint with that officer’s employing agency alleging misconduct, criminal conduct, or incompetence, if that complaint is false, the complaint was made with knowledge that it was false and that it was made with spite, hatred, or ill will.
Assembly Bill 748
Assembly Bill 748 requires agencies to produce video and audio recordings of “critical incidents,” defined as an incident involving the discharge of a firearm at a person by a peace officer or custodial officer, or an incident in which the use of force by a peace officer or custodial officer against a person resulted in death or great bodily injury, in response to California Public Records Act requests.
The Riverside County Sheriff’s Department has begun to post publicly available policies, procedures, and training materials pursuant to the requirements of Senate Bill 978. Since the election of Sheriff Chad Bianco in late 2018, the department has embarked upon an intricate and wide-ranging review of nearly all polices and many of its procedures. In so doing, the information posted here will be undergoing routine additions and will be periodically updated on this website as we modernize our manuals and best-practices to a degree never undertaken before.Any redactions you may see, which there are relatively few, result only from a genuine need to withhold a procedure, tactical practice, or privacy concern for the safety of department personnel or the public.
Any redactions you may see, which there are relatively few, result only from a genuine need to withhold a procedure, tactical practice, or privacy concern for the safety of department personnel or the public.
California Senate Bill 1421 (SB-1421), which became law on January 1, 2019, amends California Penal Code sections 832.7 and 832.8 relating to peace officer records. SB-1421 requires certain peace officer personnel records and records relating to specified incidents, complaints, and investigations involving peace officers to be made available for public inspection pursuant to the California Public Records Act. The Riverside County Sheriff’s Department is fully committed to complying with the new law. Because the law is complex, we want you to know a few important points. If you want to read the law in its entirety, click here.
- What categories of records must be made public under SB-1421?
- What does "sustained finding" mean?
- If I request a qualifying record, will I get every part of the record, in its entirety?
- Aside from the mandated information is there anything else that the Department can choose to redact?
- Can the Department withhold a record that falls into one of the disclosure categories?
- What does the extraction process involve for video/electronic records?
- What does the extraction process involve for body worn camera video?
- How long will it take to get my requested record(s)?
- How will I get my redacted records?