Teach Your Kids

911 for Kids

Children should know how to dial 911 and should understand that it is very important to call when something very serious is happening and an adult is not able to take care of the situation.

Children should know their full name, address, and phone number. They should also know their parent's and family members' names. If they don’t know what the address or phone number is, show them where they can obtain this information, such as a piece of mail or a central point in the home where all this information is on display. Children need to know what to expect if they ever call 911 and what role they play.

Steps for Kids Calling 911

  1. Stay calm and speak clearly.
  2. Listen carefully to the dispatcher's questions and answer each question carefully.
  3. Verbally answer all questions. Remember the dispatcher cannot see your hand or head gestures, signs or motions.
  4. State your emergency.
  5. State your address. It is very important to verify the address.
  6. Stay on the line.
  7. Do not hang up until the dispatcher tells you it is okay to do so. They may need to ask additional questions regarding the emergency.
  8. Follow the instructions of the dispatcher and remain calm.
  9. If you can, stay by the phone in case the 911 dispatcher needs to call you back.

What to Do if You Can't Speak

  1. Stay calm.
  2. Dial 911.
  3. Either leave the phone off the hook or make some sort of noise to the let the dispatcher know there is an emergency.
  4. With enhanced 911 providing your address, the call-taker can dispatch police assistance to your location.

My 911 Emergency Card

Print a My 911 Emergency Card (PDF) for your children and use it as a teaching guide, so they know what to do in an emergency.