||Hemet Station Ends Unsuccessful KPMG Pilot
||January 26, 2018
||January 26, 2018
||Captain Leonard Purvis, Hemet Station Commander
A number of press inquiries have recently been received by the Sheriff’s Department regarding the KPMG patrol scheduling pilot that tested an optimized staffing model for the unincorporated area and recently ended. The testing of the so-called data driven test model for deployment started in June 2017, and was abandoned in late December when the station sought relief from it from Sheriff’s Administration, concluding it as unsatisfactory.
Earlier this month, the Hemet Station returned to its prior deployment of personnel and the KPMG is regarded as a failed test model, less effective and more costly. Response times, or the time it takes for deputies or civilian staff to arrive at calls from the public soared higher and deployment of station staff became increasingly unwieldy and difficult for the station’s management; county-imposed budget cuts dramatically reduced the number of deputies deployed across all county unincorporated areas to just meet those reduced budget targets.
One of KPMG’s objectives was to implement and test a new scheduling model at the Hemet Sheriff’s Station which would improve efficiency, reduce costs, and more effectively serve our community with less staff. This model ultimately resulted in the rearrangement of our first-responders, work days, days off, shift hours, and area assignments. Previous deployment strategies had been based upon decades of hands-on local management experience with call volumes, response times to various communities with the station jurisdiction, as well as the nuances for each unique area within those station boundaries. The Hemet Station oversees nearly 800 square miles of territory, representing many differing communities.
KPMG assigned an auditing team to the Hemet Station, and in June 2017, we began their trial program. From the trial’s inception, numerous issues were discussed with auditors regarding law enforcement processes, surrounding support mechanisms, and generally how all our Department’s components worked together to support one another. Specifically, how calls were received, routed, prioritized, and ultimately dispatched; all of which affect the accurate collection of response time data. Response time data is paramount when strategically planning staffing levels, deployment schedules, and work-area assignments. Also discussed were violent crime concerns, critical incident response, patrol officer safety, and mutual aid considerations. Hemet Station managers explained to KPMG at the time that these issues greatly affected staffing levels and deployment schedules, and required weighted consideration. The KPMG deployment modeling failed to take these issues into consideration in their analysis data-driven models.
By July 2017, only weeks into the trial, KPMG stopped assigning their staff to the Hemet Station and it appeared they had departed from the project, moving on to work through a different deployment test at our Lake Elsinore Station.
During the July 25th Board of Supervisors meeting the Sheriff publicly reported accurate response time data from the June-July test period in response to erroneous response-time data that KPMG management provided about the Hemet Station test model just a few minutes earlier. Nevertheless, committed to collecting usable data for self-improvement and analysis, the Sheriff directed the Station to continue the KPMG test model for at least a 6 month period, without any change, to fully and completely test the KPMG deployment model.
The collected data over the June through December 2017 time period at the Hemet Station showed the KPMG-designed deployment schedules were, in most aspects, less-efficient, less-effective, and less-fiscally responsible, with poor responsiveness by law enforcement to the community public safety needs.
During the KPMG trial, the Hemet Station’s overtime expenditures increased by approximately 9%, response times to our most critical incidents (to include violent in-progress crimes) increased by an average of 3 minutes, while all other response times (including residential burglaries, alarms, and domestic violence) increased by at least 58%. KPMG’s deployment structure put more deputies into the field on days with less calls for service, and their line-level scheduling plan did not account for state mandated training, short or long-term employee leave, the probability of simultaneous multiple critical incidents, general law enforcement in-progress violent crime trends, or our required and, often without notice, modified-duty and special assignment requirements.
During December 2017, the Hemet Station command formally sought relief from the KPMG deployment test model, which was approved by Sheriff’s Administration, and earlier this month, staff returned to earlier staffing schedules, ending the KPMG unsuccessful patrol scheduling pilot.
A second KPMG test model still continues at Lake Elsinore Sheriff’s Station with its 6-month trial period coming up for review during the month of February.
Points of Contact: Captain Leonard Purvis, Hemet Station Commander or Chief Deputy Ray Wood, Sheriff’s Administration