Riverside County Sheriff's Department - Customer Service Survey, Communications Bureau

Customer Service Satisfaction Survey - Communications Bureau

The Riverside County Sheriff’s Department provides services to the residents of the Unincorporated county area and the Incorporated cities of Moreno Valley, Norco, Perris, Lake Elsinore, Canyon Lake, Temecula, San Jacinto, Palm Desert, Rancho Mirage, Indian Wells, La Quinta, Coachella and Calimesa. It is the goal of the Communications Bureau to provide the best service to our communities. Therefore, we would like to hear from our citizens who have contacted the Communications Bureau for Law Enforcement services within the past year. By taking a few minutes to complete our “Quality of Service” survey, you will help us determine how successful we are in achieving this goal. Please rate each statement by marking the most appropriate response. You may also call our Dispatch Centers and request to speak to one of our Communication Supervisors.
* = Required Information.

1.) What telephone number did you call to reach the Sheriff's Department? *

Other

2.) What was the primary purpose of your telephone call?

Emergency - Deputy/Officer response

Non-Emergency - Deputy/Officer response

Information

Other

3.) How long did you wait before your call was answered by a dispatcher

Call answered immediately

Less than 1 minute

2 - 4 minutes

More than 5 minutes

Disconnected due to wait time of minutes

Received busy signal

4.) Based upon the customer service provided during your telephone call, how would you rate our employee's performance:

Excellent Good Fair Poor Very Poor

Professional

Courteous

Helpful

Knowledgeable

Ability to put you at ease

Ability to show concern

Overall Customer Service

5.) How did our employee advise your call would be handled?:

Deputy/Officer would respond as soon as possible

Deputy/Officer would respond with a delay

Call would be handled through a telephone report

Call would be handled by referral

Was not informed how call would be handled

Other

6.) To continually improve the service we provide to our citizens, we would like to acknowledge our employees for a job well done and address issues as they arise. To accomplish this, please provide the following information. Additionally, we would welcome your recommendations and comments.

Your name:

Date of call:
*

Time of call:
*

Telephone number you called from:
() - *

Did you call from a cellphone?:
Yes No *

If applicable, address you requested response to:

Incident# (if known):

Dispatcher’s name/ID# (if known):

Other comments:

* = Required Information.

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4.) Based upon the customer service provided during your telephone call, how would you rate our employee's performance:
	Excellent	Good	Fair	Poor	Very Poor
Professional
Courteous
Helpful
Knowledgeable
Ability to put you at ease
Ability to show concern
Overall Customer Service

Your name:
Date of call:		*
Time of call:		*
Telephone number you called from:	() -	*
Did you call from a cellphone?:	Yes No	*
If applicable, address you requested response to:
Incident# (if known):
Dispatcher’s name/ID# (if known):
Other comments: