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Customer Service Satisfaction Survey - Communications Bureau

The Riverside County Sheriff’s Department provides services to the residents of the Unincorporated county area and the Incorporated cities of Moreno Valley, Norco, Perris, Lake Elsinore, Canyon Lake, Temecula, San Jacinto, Palm Desert, Rancho Mirage, Indian Wells, La Quinta, Coachella and Calimesa. It is the goal of the Communications Bureau to provide the best service to our communities. Therefore, we would like to hear from our citizens who have contacted the Communications Bureau for Law Enforcement services within the past year. By taking a few minutes to complete our “Quality of Service” survey, you will help us determine how successful we are in achieving this goal. Please rate each statement by marking the most appropriate response. You may also call our Dispatch Centers and request to speak to one of our Communication Supervisors.

* = Required Information.

1.) What telephone number did you call to reach the Sheriff's Department? *
  Other

 
2.) What was the primary purpose of your telephone call?
Emergency - Deputy/Officer response
Non-Emergency - Deputy/Officer response
Information
Other

 
3.) How long did you wait before your call was answered by a dispatcher
Call answered immediately
Less than 1 minute
2 - 4 minutes
More than 5 minutes
Disconnected due to wait time of    minutes
Received busy signal

 
4.) Based upon the customer service provided during your telephone call, how would you rate our employee's performance:
   
Excellent
 
Good
 
Fair
 
Poor
 
Very Poor

Professional

 

 

 

 

 

 

Courteous

 

 

 

 

 

 

Helpful

 

 

 

 

 

 

Knowledgeable

 

 

 

 

 

 

Ability to put you at ease

 

 

 

 

 

 

Ability to show concern

 

 

 

 

 

 

Overall Customer Service

 

 

 

 

 

 

 
5.) How did our employee advise your call would be handled?:
Deputy/Officer would respond as soon as possible
Deputy/Officer would respond with a delay
Call would be handled through a telephone report
Call would be handled by referral
Was not informed how call would be handled
Other

 
6.) To continually improve the service we provide to our citizens, we would like to acknowledge our employees for a job well done and address issues as they arise. To accomplish this, please provide the following information. Additionally, we would welcome your recommendations and comments.

Your name:

Date of call:

*

Time of call:

*

Telephone number you called from:

() - *

Did you call from a cellphone?:

Yes   No *

If applicable, address you requested response to:

Incident# (if known):

Dispatcher’s name/ID# (if known):

Other comments:

* = Required Information.

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