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9-1-1 for Kids

9-1-1 for KidsChildren should know how to dial 9-1-1 and should understand that it is very important to call when something very serious is happening and an adult is not able to take care of the situation.

Children should know their full name, address and phone number. They should also know their parent's and family members' names. If they don’t know what the address or phone number is, show them where they can obtain this information; such as a piece of mail or a central point in the home where all this information is on display. Children need to know what to expect if they ever call 911 and what role they play.

1. Stay calm and speak clearly.
2. Listen carefully to the dispatcher's questions and answer each question carefully.
3. Verbally answer all questions. Remember the dispatcher cannot see your hand or head gestures, signs or motions.
4. State your emergency.
5. State your address - IT IS VERY IMPORTANT TO VERIFY THE ADDRESS
6. STAY ON THE LINE.
7. Do not hang up until the dispatcher tells you it is OK to do so. They may need to ask additional questions regarding the emergency.
8. Follow the instructions of the dispatcher and remain calm.
9. If you can, stay by the phone in case the 9-1-1 dispatcher needs to call you back.

My 9-1-1 Emergency Card
My 9-1-1 Emergency Information Card

Print this card for your children and use it as a teaching guide so they know what to do in an emergency.

What to Do if You Can't Speak

1. Stay calm
2. Dial 9-1-1
3. Either leave the phone off the hook or make some sort of noise to let the dispatcher know there is an emergency.
4. With enhanced 9-1-1 providing your address, the call-taker can dispatch police assistance to your location.

 

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Dispatch Communications
Bureaus & Teams
Non-Emergency Numbers
All 9-1-1 and non-emergency numbers support TTY communications.
Riverside County California
 Toll Free: 800-950-2444
West: 951-776-1099
Central: 951-776-1099
East - Coachella: 760-836-3215
East - Blythe: 760-921-7900
Moreno Valley: 951-247-8700
Temecula: 951-696-4357
Emergency - Dial 911